LaserSoft Imaging

I posted requests in the Negafix section sometime ago. I have received no response from LSI. In addition, I submitted technical support requests - also no response from LSI. When can I expect to get a response?

Dear loganross

as you are an US customer, requests will be handled by our US branch office. I shall contact my colleagues to revise your case urgently.
Thanks for noticing us

Best regards
Sonny
- tech support, LSI AG -