Epson 4990 multiscan problem

[garaas]

I scan 4x5 negatives using a epson 4990 scanner. i got 3 gb og ram stil i cant multiscan x16 at 2400.insted of just scanning the picture i get a red "light" there. why do this happen?

Petter

[LSI_Noack]

Dear Petter

we at LSI surely want to look into this matter. Please don't hesitate to contact support: http://www.silverfast.com/problemreport/en.html

I'd appreciate, if the incoming request confirmation email you'll get would be replied by you with an attached SF_Logfile, SF Statistics and perhaps a sample screenshot.
How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html

Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -