Image on monitor goes bonkers

[mbanstendig]

I open SF for Nikon 5000 ED film scanner by way of PS-CS2 import, and it prescans my film to fit on my screen. I go through my adjustments, etc. and scan.

Then I open SF again to scan the same frame once more differently, but suddenly only a small part of the film frame shows up super-enlarged on my monitor and i can't find or figure out how to get to see the whole frame again.

I changed nothing in between. It was full frame on the monitor. Then I scanned it. I opened SF again and there it is just an enlarged portion of the frame.

And where to start checking "show full frame" or whatever in the documentation, that I haven't a clue either.

Nikon scan does everything so easily and everything is labeled with names, not symbols. If SF didn't have full-image thumbnails of each strip, which Nikon Scan does not seem to have, i would go to Nikon scan and not think twice about AI any more. I simply don't find anything much intuitive about it.

How can I get to see my 35mm film frame full-frame and not just a small portion of it, when that happens? I assume it has to do with my scanning at 4000 DPI. But what? And until I scanned it, it showed full frame, even when that resolution had been chosen.

BTW, Lasersoft used to have real technical support, per phone. Those were the days.

Mark

[LSI_Noack]

Dear Mark

phone support is available:
http://www.silverfast.com/show/contact/en.html

Best regards
Sonny Noack
- tech support (Europe, Asia, Africa, Australia, Oceania), LSI AG -

[mbanstendig]

Sorry Sonny,

But your materials that come with the ap say very clearly that, unless you have a question solely concerning installation, you have to pay $1.99 per minute to get help even for the first period after buying. For pro use, emails take too long. And believe me, we try to check all available help we can find before resorting to tech support.

That is not, in my opinion, acceptable.

Nikon Scan and Epson have support for the first year and Epson only charges $9.99 per incident no matter how old the unit and how long the call(s).

If Silverfast were all that clear and the interface actions had clear names, like Nikon scan does, that would be less odious. You have symbols that don't mean much to us, unless we memorize their meanings or, annoyingly, stop our whole rhythm to placed the cursor over each one and wait for the drop-down tab to appear, which is not immediate and is tedious.

And you constantly refer us to your tedious videos that waste lots of time finding specific things one might need to find out about, and poor documentatrion of important features of the products.

We originally bought Silverfast because we could reach you on the occasions we needed help and we were helped, no strings attached. The software cost a lot, buit it was worth it for that.

Sorry,

your software is annoying for us here, because of the loss of time finding things out about it. Most here just use the Nikon and Epson and polaroid software that came with the scanners, even though we bought the Silverfast for them, and I can't get them to touch the SF aps. Only one, an artist uses SF AI for the Epson 836 11x17 scanner, because he only uses one cammand and doesn't do any manipulation whatsoever in the scanning....no dust removal, no digital Ice, nothing. He just set it up back then and that is that. But then, why buy SF when the software that came with the scanner does that too?

Mark