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Cyan Images on one Computer But Not on the Other

PostPosted: Tue Jan 18, 2005 7:54 am
by mgilvey
Greetings,

I'm having a color matching problem with Photoshop. I have two computers, both have Photoshop CS. Both OS's and Software are the same versions. The only difference between the two is on Computer 1 I have SilverFast Ai 6 with calibration, SilverFast DCPro Studio and Nikon PictureProject. On Computer 2 I only have Photoshop and another program called Film Factory (by Epson). Both computers have the exact same Color settings in Photoshop.

When I make a print out of Photoshop on Computer 1 to my color Epson C84 inkjet printer the image looks great. When I make a print from Computer 2 using the same file, the print has a heavy cyan cast to it. Now for the kicker, the little Epson Film Factory program will print the file correctly.

I don't get it! Why will Photoshop make a good print on one computer but not the other. Why does the Film Factory program do a good job but not Photoshop on the second computer.

It's not enough to be able to print from Photoshop on Computer 1, when I place the file into Quark (computer 2) it still prints with the cyan cast. I am told that Film Factory does not use color management at all. That doesn't explain why I can print on one computer, using color management and not on the other in the same program.

Could I be missing a profile that was added when I did calibration of my scanner or perhaps there is a profile that came with my Nikon software the isn't on Computer 2. Where would I find it? What if I sent this file to a printing company, would it come out cyan as well?

I have tried printing both a scan I made through SilverFast Ai and a JPEG that came off my Nikon D-70. I used PictureProject just to transfer it to the hard drive and that's all.

Oh, one more thing, the images look fine on both computers, on screen.

Any ideas?

PostPosted: Tue Jan 18, 2005 12:52 pm
by LSI_Bruhn
Dear customer,

could you check your internal workspaces / profiles on the computers, please.

And which input profiles need to be checked also.

kind regards

PostPosted: Wed Jan 19, 2005 7:25 am
by mgilvey
Problem resolved. I went into Print with Preview in Photoshop and set the Color Management ans set the Source Space and the Print Space to the same profiles and it printed fine.

PostPosted: Wed Jan 19, 2005 11:14 am
by LSI_Bruhn
Dear customer,

I am glad to hear this... ;)

kind regards