LaserSoft Imaging

Hi,
We are currently using an Epson Expression 1680 Pro Series for gel imaging. We scan gels in the following settings:
General Tab
Scan mode: Normal
Original: Transparency
Pos/Neg: positive
Frame-Set: Save

Frame Tab
Scan Type: 48 -> 24 Bit colour
Filter: None
Setting: Save
Image Type: Standard
Name: ?file name you want to save as?
Resolution: 300 dpi


We find that a thin, white line appears transgressing the image vertically, about 2 inches in from the right during prescan. This white line also appears during scans in either color or grayscale. To test some ideas of why this was happening we scanned a transparency sheet, which was printed on, and saw that a red and green line appeared in that area. We find that this happens randomly and can be quite fustrating when one has several scans to do, and the appearance of this line halts scanning. Any ideas?

Dear djclark

please download and install the latest update for your version of SilverFast from our website.
You might experience that this already does solve your problem.

If you need to update a SilverFast Ai version, please do register with us at our website (cf. Support -> Registration):
https://www.silverfast.com/reg/en.html
After registering you will swiftly receive an automatically generated e-mail with the access data you will need for downloading the update.
Please excuse any inconveniences caused.


If you update a SilverFast SE version, please make sure to pick the correct variant:
- The "Internet SE" is for customers who have bought their SilverFast in our online store.
- The "Bundle SE" is for customers who got a SilverFast CD-ROM bundled with their scanners.


However, if the problem persists, please don't hesitate to contact LaserSoft Imaging support staff: https://www.silverfast.com/problemreport/en.html
I would appreciate if you could paste a fresh copy of the SF_Logfile in the problem report.
Thanks in advance for your co-operation.