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black scan

PostPosted: Tue Oct 14, 2014 10:55 am
by Pizzo
I'm using Silverfast 6.5.5r5 to calibrate with iT8 a Hp scanner for a professional application.
It was working fine till today. Then suddenly when I run a prescan or else a scan the image I see on the screen is fully black.
What happened? How to solve?
When I use windows tool to take a scan it works normally and I have the picture.

Re: black scan

PostPosted: Wed Oct 15, 2014 3:46 pm
by LSI_Ketelhohn
Dear customer,

please update to the latest free update for your SilverFast product (6.6.2r5).
Your version is very outdated.

Kind regards,
Arne Ketelhohn.

Re: black scan

PostPosted: Wed Oct 15, 2014 4:19 pm
by Pizzo
Thanks for the suggestion and for the fast reaction.
In the meantime I cleaned the Pref and it restarted working normally.
Bye