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PostPosted: Sun Aug 04, 2002 10:00 pm
by rdunn
I've recently purchased Silverfast Ai V5.5.2 and was trying to perform a 48-bit scan using the Photoshop 6.0 plug-in. When I try to scan a 4x5 transparancy at 1600 dpi (268Mb), the scan begins, but it crashes and quits photoshop too. No error messages, no warnings. I have gigabytes of scratch disk space and 768Mb RAM on an WinXP machine. Everything else works fine, and a scan at 1200 dpi (150Mb) works great. I'd like some advice as to where to look to solve the problem. Thanks in advance!
PostPosted: Tue Aug 06, 2002 8:42 am
by LSI_Flyvbjerg
Please be sure, to have updated to our newest version from our web site.
Eric.
PostPosted: Thu Aug 08, 2002 5:05 am
by rdunn
Downloaded 5.5.2R23 Windows Photoshop plugin for Epson 2450. Still have the same problem. I perform a prescan, then scan RGB. The scanning dialog comes up, warms up the lamp, makes the appropriate mechanical noises, then just as the real-time display begins, everything quits including Photoshop 6.01. The scanner is on USB, and it sounds like it is still progressing through the scan normally. I tried this at higher resolutions with the same results. This situation seems like a program bug. Anyone at SilverFast got any ideas?