LaserSoft Imaging

Silverfast Ai studio import locks up shortly after I begin to scan. I get the following message "Cs3Services has unexpectedly quit". It works fine with CS2. Help!

Dear agprint,
does this error occur constantly or sporadically?
We had such a bug in earlier SilverFast versions but with 650r8 it should have been fixed.

Can you please remove the entire folder "/Programs/SilverFast Application/SilverFast Epson" and re-install SilverFast once again. If the error still occurs can you please give us some more information about your system: Mac OS, what kind of Mac, scanning params, etc.

I would recommend you to use our support website to make sure your problem will be tracked: http://www.silverfast.com/show/support/en.html

Best Regards
Berthold

The problem happens every time.

I will remove the folder you describe, and do a reinstall. Once I have done that I will report back to you here, and will use the web support link you provided.

Many thanks for your assistance,

agprint

Dear agprint,
we still had a problem with scanning from PS CS3. The problem occurred when scanning grayscale or lineart. These bugs has been fixed and a new update is online.

Thanks for your support enabling us to solve the issue.
Berthold

LSI_Giess wrote:Dear agprint,
we still had a problem with scanning from PS CS3. The problem occurred when scanning grayscale or lineart. These bugs has been fixed and a new update is online.

Thanks for your support enabling us to solve the issue.
Berthold

I was travelling on a photographic assignment for a few days, so I was not able to give you the information you requested. Upon my return I found your message above.

I have downloaded the update, and everything is working fine so far.

Thank you so much for the help.