LaserSoft Imaging

I'm a 40 year 'veteran' photographer, but a genuine 7 day 'novice' at scanning B&W 6x6 negatives and color positives via an Epson V750 Pro into an Intel iMAC OS X 10.4.8 and PS CS2 9.0.2 for printing to an Epson R2400.

I have everything up and running and making prints. However, I want to enjoy the power of the Silverfast 6Ai that came with the scanner. I have installed Silverfast software as directed, registered it, downloaded updates etc. but cannot get CS2 Photoshop to work with Silverfast. In trying to open, it "does not recognize file" etc. I have uninstalled Silverfast again, for the moment.

Is Silverfast 6Ai with updates set up to run with the Intel iMAC OS X 10.4.8? If so, what I am doing wrong, or not doing, in order to get Silverfast up and running?

Just to confirm, the scanner, iMAC and Printer are working great - if I don't try to install Silverfast.

I'm sure this is a problem with me, not the equipment.

Advise please.

Dear agripix

no cross- or doubleposting, please. Thanks very much :)

Please don't hesitate to contact support: http://www.silverfast.com/problemreport/en.html
How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

I'm sorry for "double-posting" an inquiry. I posted first, and then thought it would be more suitable elsewhere. :-)

I also thought, foolishly as it turns out, that I was seeking Forum feedback from others in my field who may have experienced a similar issue with Apple Mac Intel. I did not realise that all questions have to be approved by Silverfast, and that questions and answers are vetted by a Silverfast executive.

I do find it strange, however, that having publicly chastised me, you could offer no solution to my question.

Ciao.