LaserSoft Imaging

Hello,

First, I'm french, so my english is not good.

I'have just bought an EPSON 4990 scanner which is sold with SilverFast SE.
I install it. When I launch SilverFast, it ask me name, surname and serial number (written on CD pocket). SilverFast SE refuse and I can, only, use demo version.
What is the mistake ?

thanks in advance fo all response
Steph

P.S. : I have a problem with my CDROM drive so I installed SilverFast from USB Key after copying my CD from other CDROM drive on USB key.

Dear French fellow

I cannot answer serial number issue in this Imaging Forum.

But please don't hesitate to contact support: http://www.silverfast.com/problemreport/fr.html
How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

sorry and thank you !

Dear doussiere

no need to be sorry for anything
Have an especially nice day!

Looking forward to your support request,
Sonny
- tech support, LSI AG -