LaserSoft Imaging

When I click the ok button in AACO for my Epson 4870 scanner (OS X.3.6 on G5 4 gigs ram, 320 gb storage), the corrections disappear from the preview. I watched the online movie since no movie appears when I click the help button in the dialog box (I have installed the help movies for the newest AI), and it seems to say near the end that this is normal and that the correction will still appear in the finished scan. Is it correct that the correction may not appear in the preview, but will appear in the final scan?

Dear rpphoto

please don't hesitate to contact LaserSoft Imaging support staff: http://www.silverfast.com/problemreport/en.html

I would appreciate if you could paste a fresh copy of the SF_Logfile in the problem report.

On a Mac OS X PC you will find the SF_Logfile in /Users/(your username)/Library/Preferences/LaserSoft Imaging.

You could of course also you the search function of your system to find the "SF_Logfile". The SF_Logfile is always created anew when SilverFast is started up, even if no scanner can be found, it will be created.

Simply open it with your text editor (double clicking the SF_Logfile) and select all the text (CMD+A). Then copy the selection to the clipboard (CMD+C).
Go back to the problem report and click inside the text field. Move the text cursor to the end of your problem description and insert the SF_Logfile from the clipboard (CMD+V).

Thanks in advance for your co-operation.

Kind regards
Sonny Noack
- technical support, LSI AG -