LaserSoft Imaging

I am having problems with scanning a slide. It was working fine previously and now the scan shows dark where the slide mount is and all white where the slide is. I tried reinstalling silverfast and still have the sme results. I could use some as I am in the middle of a photo project. Thanks

Dear Mr Erickson

please download and install the latest update for your version of SilverFast from our website.
You might experience that this already does solve your problem.

If you need to update a SilverFast Ai version, please do register with us at our website (cf. Support -> Registration):
https://www.silverfast.com/reg/en.html
After registering you will swiftly receive an automatically generated e-mail with the access data you will need for downloading the update.

However, if the problem persists, please don't hesitate to contact LaserSoft Imaging support staff: https://www.silverfast.com/problemreport/en.html
I would appreciate if you could paste a fresh copy of the SF_Logfile in the problem report.
Thanks in advance for your co-operation.