LaserSoft Imaging

How can I use SilverFast with Epson Stylus Photo RX510?
Can't find it on "Epson products supported by SilverFast".
Please help!
TIA!

Dear arayclie

thank you very much indeed for your interest in our software products.
Unfortunately there is no version of SilverFast available for that scanner right now.
SilverFast is being developed specifically for any scanner in order to make the best possible use of your scanning hardware.

I suggest you check the "supported scanners" list (under "Support") on our website from time to time to learn if a SilverFast version for this scanner has become available.

Please note that the SilverFast versions for similar models from the same manufacturer cannot be expected to work with the scanner you are interested in.

Dear LSI_Noack,
Thanks for your reply!
It's a pity that no version of SilverFast is available for RX510.
I checked so many times on "supported scanners" list, but got disappointed everytime.
RX510 is a 5-in-1 beauty which combines functions of printer, card reader, copier, and scanner etc. I'd like to use it to scan pictures and films. I hear good reviews on SilverFast products. That's why I like to try SilverFast to see if I can get better result. Hope SilverFast can produce a version to work with it soon.
Anyway, Thanks again!

Dear arayclie

actually, you might help us to develop support for this model.
Please download the demo version for the Epson 4870 and start it.
It won't find your RX510, but generate an SF_Logfile - a starting point for us.

Please send us the SF_Logfile via copy-pasting its contents and the problem report form: https://www.silverfast.com/problemreport/en.html
along with copying the URL to this imaging forum topic.

On a Mac OS X PC you will find the SF_Logfile in /Users/(your username)/Library/Preferences/LaserSoft Imaging.

On a Windows 2000 or XP system the SF_Logfile is placed within /Documents and Settings/(your username)/Application Data/LaserSoft Imaging.
If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.

On older operating systems like Windows 98/ME or Mac OS 9 you will most probably find the SF_Logfile within the the program folder of Adobe Photoshop /Plugins/Import-Export/(SilverFast).

You could of course also you the search function of your system to find the "SF_Logfile". Please make sure that you will be shown hidden and system files. The SF_Logfile is always created anew when SilverFast is started up, even if no scanner can be found, it will be created.

Thanks in advance for your co-operation.

Thanks!
I will give it a try.

Dear LSI_Noack,
I installed the demo version for the Epson 4870 in Windows XP. When I ran SilverFast v6.2.1d6, it displayed SilverFast EPSON RX500, when I pressed Prescan or Scan, it came up an error window, displayed "An error occurred at the start of the scanning process. Cannot send command 'Set Window'."

BTW, I copy-pasted the following file in problem report form.

*** SilverFast LOGFILE ***

Date and time: 29.7.2004 21:43:45

Platform : PC
Plugin : PhotoShop
Host : 0x53464170 (SF_Launcher)

Path : C:\Program Files\LaserSoft\Epson.8ba

Permissions : <Epson.8ba>: unlocked
Permissions : <LaserSoft>: unlocked
Permissions : <Program Files>: LOCKED
Permissions : <C:>: unlocked

Version : SilverFast Epson v6.2.1d6

System : Microsoft Windows XP (Version 5.1, , Build 2600)
Memory : 1024 MB RAM


-------------------------------------------------------------------------

Processor Information:

-------------------------------------------------------------------------

Intel(R) Pentium(R) 4 CPU 2.53GHz, 2597MHz Hyperthreading Enabled



-------------------------------------------------------------------------

Memory Information

-------------------------------------------------------------------------

Physical Installed: 1023MB

Physical Available: 781MB

Virtual Total: 2047MB

Virtual Available: 2033MB



-------------------------------------------------------------------------

Disk Information:

-------------------------------------------------------------------------

Drive Letter: A:\ removable

Drive Letter: C:\ fixed 8220MB total, 1351MB available

Drive Letter: D:\ cdrom

Drive Letter: E:\ cdrom

Drive Letter: F:\ removable



-------------------------------------------------------------------------

Monitor Information:

-------------------------------------------------------------------------

Number of Physical Monitors: 1

Primary Monitor Resolution: 1024 x 768

Primary Monitor Depth: 16



-------------------------------------------------------------------------

Detailed Hardware Information:

-------------------------------------------------------------------------

CMI devices

Description: Standard Game Port

Location: MEDIA

Driver mfg: (Standard system devices)

Path: \Device\GamePort

Low-level name: GAMEPORT



DISPLAY devices

Description: Default Monitor

Location: Monitor

Driver mfg: (Standard monitor types)

Path: \Device\VideoPdo1

Low-level name: Monitor\Default_Monitor



Description: Default Monitor

Location: Monitor

Driver mfg: (Standard monitor types)

Path: \Device\VideoPdo2

Low-level name: Monitor\Default_Monitor



Description: Plug and Play Monitor

Location: Monitor

Driver mfg: (Standard monitor types)

Path: \Device\VideoPdo0

Low-level name: Monitor\GSM3AD7



HTREE devices



IDE devices

Name: LG CD-ROM CRD-8522B

Description: CD-ROM Drive

Location: CDROM

Driver mfg: (Standard CD-ROM drives)

Low-level name: IDE\CdRomLG_CD-ROM_CRD-8522B_____________________2.01____



Name: PIONEER DVD-ROM DVD-105

Description: CD-ROM Drive

Location: CDROM

Driver mfg: (Standard CD-ROM drives)

Path: \Device\Ide\IdeDeviceP1T0L0

Low-level name: IDE\CdRomPIONEER_DVD-ROM_DVD-105_________________1.22____



Name: ST38410A

Description: Disk drive

Location: DiskDrive

Driver mfg: (Standard disk drives)

Low-level name: IDE\DiskST38410A________________________________3.03____



Name: ST38410A

Description: Disk drive

Location: DiskDrive

Driver mfg: (Standard disk drives)

Path: \Device\Ide\IdeDeviceP0T0L0

Low-level name: IDE\DiskST38410A________________________________3.03____



IRENUM devices

Name: Standard Modem over IR link

Description: Standard Modem over IR link

Location: Modem

Driver mfg: Standard Cell Phones

Low-level name: IRENUM\SERB002



PCI devices

Description: Texas Instruments OHCI Compliant IEEE 1394 Host Controller

Location: 1394

Driver mfg: Texas Instruments

Path: \Device\NTPNP_PCI0011

Low-level name: PCI\VEN_104C&DEV_8021&SUBSYS_00000000&REV_02



Description: Advansys SCSI Host Adapter

Location: SCSIAdapter

Driver mfg: Advansys

Path: \Device\NTPNP_PCI0012

Low-level name: PCI\VEN_10CD&DEV_1300&SUBSYS_131010CD&REV_03



Description: Inno3D GeForce4 MX 440/440SE

Location: Display

Driver mfg: Inno3D

Path: \Device\NTPNP_PCI0013

Low-level name: PCI\VEN_10DE&DEV_0171&SUBSYS_00000000&REV_A3



Description: Realtek RTL8139 Family PCI Fast Ethernet NIC

Location: Net

Driver mfg: Realtek

Path: \Device\NTPNP_PCI0010

Low-level name: PCI\VEN_1186&DEV_1300&SUBSYS_13001186&REV_10



Description: CMI8738/C3DX PCI Audio Device

Location: MEDIA

Driver mfg: C-Media

Path: \Device\NTPNP_PCI0009

Low-level name: PCI\VEN_13F6&DEV_0111&SUBSYS_80E21043&REV_10



Description: Intel(R) 82845 Processor to I/O Controller - 1A30

Location: System

Driver mfg: Intel

Path: \Device\NTPNP_PCI0000

Low-level name: PCI\VEN_8086&DEV_1A30&SUBSYS_00000000&REV_11



Description: Intel(R) 82845 Processor to AGP Controller - 1A31

Location: System

Driver mfg: Intel

Path: \Device\NTPNP_PCI0001

Low-level name: PCI\VEN_8086&DEV_1A31&SUBSYS_00000000&REV_11



Description: Intel(R) 82801DB PCI Bridge - 244E

Location: System

Driver mfg: Intel

Path: \Device\NTPNP_PCI0006

Low-level name: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_82



Description: Intel(R) 82801DB LPC Interface Controller - 24C0

Location: System

Driver mfg: Intel

Path: \Device\NTPNP_PCI0007

Low-level name: PCI\VEN_8086&DEV_24C0&SUBSYS_00000000&REV_02



Description: Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2

Location: USB

Driver mfg: Intel

Path: \Device\NTPNP_PCI0002

Low-level name: PCI\VEN_8086&DEV_24C2&SUBSYS_80891043&REV_02



Description: Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4

Location: USB

Driver mfg: Intel

Path: \Device\NTPNP_PCI0003

Low-level name: PCI\VEN_8086&DEV_24C4&SUBSYS_80891043&REV_02



Description: Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7

Location: USB

Driver mfg: Intel

Path: \Device\NTPNP_PCI0004

Low-level name: PCI\VEN_8086&DEV_24C7&SUBSYS_80891043&REV_02



Description: Intel(R) 82801DB Ultra ATA Controller

Location: hdc

Driver mfg: Intel

Path: \Device\NTPNP_PCI0008

Low-level name: PCI\VEN_8086&DEV_24CB&SUBSYS_80891043&REV_02



Description: Intel PCI to USB Enhanced Host Controller

Location: USB

Driver mfg: INTEL

Path: \Device\NTPNP_PCI0005

Low-level name: PCI\VEN_8086&DEV_24CD&SUBSYS_80891043&REV_02



SCSI devices

Name: YAMAHA CRW2200S SCSI CdRom Device

Description: CD-ROM Drive

Location: CDROM

Driver mfg: (Standard CD-ROM drives)

Path: \Device\Scsi\asc4Port2Path0Target3Lun0

Low-level name: SCSI\CdRomYAMAHA__CRW2200S________1.0D



USB devices

Description: USB Root Hub

Location: USB

Driver mfg: (Standard USB Host Controller)

Path: \Device\USBPDO-2

Low-level name: USB\ROOT_HUB&VID8086&PID24C7&REV0002



Description: USB Root Hub

Location: USB

Driver mfg: (Standard USB Host Controller)

Path: \Device\USBPDO-1

Low-level name: USB\ROOT_HUB&VID8086&PID24C4&REV0002



Description: USB Root Hub

Location: USB

Driver mfg: (Standard USB Host Controller)

Path: \Device\USBPDO-0

Low-level name: USB\ROOT_HUB&VID8086&PID24C2&REV0002



Description: USB 2.0 Root Hub

Location: USB

Driver mfg: NEC

Path: \Device\USBPDO-3

Low-level name: USB\ROOT_HUB20&VID8086&PID24CD&REV0002



Description: Unknown Device

Location: USB

Driver mfg: (Standard USB Host Controller)

Low-level name: USB\UNKNOWN



Name: Diamond SupraExpress 56k v.90

Description: Diamond SupraExpress 56k v.90

Location: Modem

Driver mfg: Diamond

Path: \Device\USBPDO-5

Low-level name: USB\Vid_045a&Pid_07da&Rev_0100



Description: USB Composite Device

Location: USB

Driver mfg: (Standard USB Host Controller)

Path: \Device\USBPDO-4

Low-level name: USB\Vid_04b8&Pid_0807&Rev_0100



Name: EPSON Stylus Photo RX510

Description: EPSON Stylus Photo RX510

Location: Image

Driver mfg: EPSON

Path: \Device\00000067

Low-level name: USB\Vid_04b8&Pid_0807&Rev_0100&MI_00



Description: USB Printing Support

Location: USB

Driver mfg: Microsoft

Path: \Device\00000068

Low-level name: USB\Vid_04b8&Pid_0807&Rev_0100&MI_01



Description: USB Mass Storage Device

Location: USB

Driver mfg: Compatible USB storage device

Path: \Device\00000069

Low-level name: USB\Vid_04b8&Pid_0807&Rev_0100&MI_02



Description: Mobile Action MA-620 USB Infrared Adapter

Location: Infrared

Driver mfg: Mobile Action Technology Inc.

Low-level name: USB\Vid_0df7&Pid_0620&Rev_0010



USBPRINT devices

Description: EPSON Stylus Photo RX510

Location: Printer

Driver mfg: EPSON

Path: \Device\0000006b

Low-level name: USBPRINT\EPSONStylus_Photo_RX0DC9



USBSTOR devices

Name: EPSON Stylus Storage USB Device

Description: Disk drive

Location: DiskDrive

Driver mfg: (Standard disk drives)

Path: \Device\0000006c

Low-level name: USBSTOR\DiskEPSON___Stylus_Storage__1.00



V1394 devices

Description: 1394 Net Adapter

Location: Net

Driver mfg: Microsoft

Path: \Device\0000005a

Low-level name: V1394\NIC1394



-------------------------------------------------------------------------

End Hardware Detail List

-------------------------------------------------------------------------


Found on SCSI: bus: 0 unit: 1
: ----
Found on SCSI: bus: 0 unit: 2
: ----
Found on SCSI: bus: 0 unit: 3
: ----
Found on SCSI: bus: 0 unit: 4
: ----
Found on SCSI: bus: 0 unit: 5
: ----
Found on SCSI: bus: 0 unit: 6
: ----
Found on SCSI: bus: 1 unit: 1
: ----
Found on SCSI: bus: 1 unit: 2
: ----
Found on SCSI: bus: 1 unit: 3
: ----
Found on SCSI: bus: 1 unit: 4
: ----
Found on SCSI: bus: 1 unit: 5
: ----
Found on SCSI: bus: 1 unit: 6
: ----
Found on SCSI: bus: 2 unit: 1
: ----
Found on SCSI: bus: 2 unit: 2
: ----
Found on SCSI: bus: 2 unit: 3
: ----
Found on SCSI: bus: 2 unit: 4
: ----
Found on SCSI: bus: 2 unit: 5
: ----
Found on SCSI: bus: 2 unit: 6
: ----
Found on SCSI: bus: 3 unit: 1
: type : 0
: addlen : 36
: vendor : EPSON
: product : RX500
: firmware: 1.03
: inquire :
0: 0 0 0 0 24 0 0 0 45 50 53 4f 4e 20 20 20 ....$...EPSON
10: 52 58 35 30 30 20 20 20 20 20 20 20 20 20 20 20 RX500
20: 31 2e 30 33 0 0 0 0 0 1.03.....
Found on SCSI: bus: 3 unit: 2
: ----
Found on SCSI: bus: 3 unit: 3
: ----
Found on SCSI: bus: 3 unit: 4
: ----
Found on SCSI: bus: 3 unit: 5
: ----
Found on SCSI: bus: 3 unit: 6
: ----

Info : module : EPSON RX500
Info : name : ------------
Info : company : ------------
Info : serial no.: ------------

Info : limited : Demo Mode

Dear arayclie

the test plug-ins are on their way...

Thanks for your co-operation

Dear Sonny,
Emailed to you some pictures last night.
The SilverFast Demo with 3200 test plug-in can work. But the results seemed strange. The color came out so weird.
I am not sure if I made the wrong settings. Or just because the plug-in not fully compatible with RX510. (Or because of the different film holder.)
Please help.
Thanks!
Rey

Dear Rey,

thanks for providing this package of information
Please check your email for another test plugin.

Kind regards,
Sonny

Dear Sonny,
Tried the plug-in, the result same with 3200 plugin.
Already emailed to you the screen shot and logfile.
Thanks.
Rey

Dear Rey

thanks for your new emails and information.

BTW, you don't need to post here and send emails.
As the purpose of the forum is to provide a communicative platform for imaging professionals and support is handled by email, we can abandon the forum for this issue.

Kind regards
Sonny Noack
- tech support, LSI -

Thanks Sonny!
Really appreciate your help, will wait for your good news.
Best regards,
Rey