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File transfer

PostPosted: Sat Jan 31, 2004 1:08 pm
by Willem
Why does Silverfast not answer this hereunder stated simple(?) question. ( No answers to my 2 e-mails and no answer in this forum)

When I remove dust and scratches with SRD from large files color or b&w with PS7 plug-in, no data will be transferred from Silverfast to PS7 after the SRD pre-scan.

How ever if I use the PS7 plug-in as a stand alone application I can use SRD with very large image files.

My system has 2gb internal memory and PS7 is allowed to use 70% of that. ( other percentages doesnt solve the problem.


Could you Silverfast, or anyone else, please advice?

Sincerely,
Willem

PostPosted: Mon Feb 02, 2004 8:26 am
by LSI_Rossee
Dear Willem.

In this case it is necessary to do an internal test and see if we can verify the problem you described.
Could you please provide the SF_logfile within the Silverfast directory via Email to support@silverfast.com. This file will give us some info on your setup which we need to adjust our test to.

Kind regards.