LaserSoft Imaging

I had no problems scanning for the first few days I had the 3200/Silverfast combo, but suddenly when I do a final scan or a SRD preview scan, the Silverfast "Scan to file" dialog disappears before the scan completes. The scanner keeps scanning, but nothing ever shows up in Photoshop, and I have to restart the scanner/photoshop to continue. The preview scan works fine, I have NO problems using Epson's scan software, and I've tried both Firewire and USB with the same result. I've deleted the pref's folder and restarted too.

I'm on Windows 2K Pro/AMD with plenty of memory and storage.
Help?

Dear user.

Please contact our support team at: http://www.silverfast.com/problemreport/en.html.

Eric.

I have had the same problem that appears to be a bug in Silverfast AI that wasn't in Silverfast SE. I can reproduce it every time and it occurs using both the Silverfast AI Photoshop plug-in and the stand-alone application.

Whenever I try to make high resolution scans of lineart, at 600 - 1200 dpi, Silverfast quits during the scanning process although the scanner continues as if it were scanning normally. If I am trying to scan in Photoshop it crashes Photoshop too.

I have sent a self-expanding Stuffit archive to support@silverfast.de containing the Silverfast log, the Photoshop and Silverfast crash logs. I would be grateful if you will advise a solution.

Has any resolution ever been reached on this? I seem to be having a similar problem, same scanner and same SF product and version.

Did you try the latest version 602r42?

Ralf

6.0.1r31 is what came with the scanner. I tried to download an update from your site, but this apparently requires username and password, and I could not find any instructions as to how one obtains the aforementioned username and password. I did download your demo (is it the latest version - I've since uninstalled it and re-installed what came with the scanner?), and it exhibited the same problem.

When did this fix arrive? I've been emailing Lasersoft asking what was happening and getting no response (unlike the service I used to get from Heidelberg).

I applied the 6.0.2r42 patch and lineart scans work fine in Photoshop at high resolutions. However, the version number still reads 6.0.2r03.

At least it works now - although I was getting to like the Epson-built package and getting excellent results from it.

Well, I found the patch on the SF support site, dated 8/14/03 curiously enough, but to download it I need username and password. Can someone from SF please comment on how one obtains username and password?

Thanks.

STILL HAVE NOT HEARD HOW ONE OBTAINS THE "the latest version 602r42" that LSI_Ralf mentioned.

No one of us is monitoring the forum at the weekend.
To obtain username and password you just have to register your copy of SilverFast (e.g. at http://www.silverfast.com/reg/en.html). Username and password will then get emailed to you.

Ralf

Yes, I did try the latest version 602r42. No change. I also made sure I was using the latest Epson driver, and I am now. SF still does not work. Please advise.

OK, I will make sure that someone here at LaserSoft Imaging tests the current version with the Perfection 3200. We will see if we can reproduce your problems.

Dear vadimk,

I can?t reproduce the problem and have some questions?

1. On which OS are you working - Windows(Win 98,w2k ,Win XP) or Mac( OS 9, OS X, Jaguar) ?

2. What kind of scan are you doing -
a)48Bit/16Bit /lineart
b)Resolution in dpi
c) width and height in pixel of the final scan

These informations will help me to track your problem.

Thanks
Ron Pokriefke LSI

Thanks for looking at it, Ron. Here's the info:

1. Win XP SP 1

2.

a) 48 bit

b) 200 DPI

c) about 600 x 800 pixels

I am not sure #2 is relevant because the problem is most prevalent during prescan. I use 1x prescan, but tried changing it to 4x and observed the same problem.

I still can?t reproduce the problem.

I downloaded the the latest Version from Epson(Uk) perf3200p_win_1.0h.exe

I tested transparent and reflectiv scans with USB and Firewire under Photoshop 6 and SF App.

I used the following Epson drivers.

Version: 1.0.0
Date:3.9.2002
Driver Info:
scsiscan.sys from Microsoft Version 5.1.2600.0 (XPClient.010817-1148)

Does the Epson software works without any problems on your system ?

Thanks
Ron