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Scanning 6x7
PostPosted: Sun Feb 20, 2005 3:50 am
by kevio
I just loaded the latest version of Silverfast prior to version 6. I think it's 5.5.2 or something like that. When I open the software it defaults to 6x4 instead of 6x7. I can't find any place where I can set the size. So when I do a preview of course it is cropping my transparency. The same thing happens in Silverfast HDR. Any suggestions?
Thanks,
Kevin
PostPosted: Mon Feb 28, 2005 2:38 pm
by LSI_Bruhn
Dear kevio,
could you contact our support here please :
http://www.silverfast.com/problemreport/en.html
and send the SF_Logfile for more details, please.
kind regards
Scanning 6x7
PostPosted: Wed Mar 09, 2005 4:40 pm
by kevio
Where do I find the log file and who do I send it to?
PostPosted: Wed Mar 09, 2005 4:58 pm
by LSI_Bruhn
Dear Kevio,
please hold the "CTRL" key or "STRG" key when you start silverfast from the launcher with the "START" - Button.
Then it will be copied to your desktop.
It is a text file so you can attach it or even paste it in the email.
kind regards
Email
PostPosted: Wed Mar 09, 2005 5:01 pm
by kevio
But who do I email it to? I need an email address of where I should send it.
PostPosted: Thu Mar 10, 2005 11:08 am
by LSI_Bruhn
Dear kevio,
try support at silverfast.com, please.
kind regards