LaserSoft Imaging

win7 - silverfast6.6 ai - hp4850

hp 4850 works fine with hp drivers win7 x64

it will not work with silverfast ai 6.6.1r7 - I get "no scanner found" with stand alone & the twain version

any idea's?

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error log below


Platform : PC
Plugin : PhotoShop
Host : 0x53464170 (SF_Launcher)

Path : C:\Program Files (x86)\SilverFast Application\SilverFast HPSDK\SilverFast (HPSDK).8ba

Permissions : <SilverFast (HPSDK).8ba>: unlocked
Permissions : <SilverFast HPSDK>: unlocked
Permissions : <SilverFast Application>: unlocked
Permissions : <Program Files (x86)>: LOCKED
Permissions : <C:>: unlocked

Version : SilverFast hp v6.6.1r7

System : (Version 6.1, , Build 7600)
Memory : 4096 MB RAM


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Processor Information:
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AMD Phenom(tm) 9850 Quad-Core Processor, 2499MHz

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Memory Information
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Physical Installed: 4095MB
Physical Available: 2734MB
Virtual Total: 2047MB
Virtual Available: 1983MB

Dear Muts,

unfortunately the available drivers can not be accessed by SilverFast in the required way.

Therefor we unfortunately can not support this scanner in Windows 7 64 bit.
https://www.silverfast.com/product/HP/572/en.html

kind regards,
Arne Ketelhohn.