LaserSoft Imaging

Hi All.
I got F-3200 with SilverFast Ai6 included. I install Epson scanner software and try it. Epson software work without problem.
After Iinstall SilverFast. And got problem. Silverfast (started via Photoshop plugin or via Launcher) scan only portion of image and stop.
Even preview cannot be scanned. Frame moves like on normal scanning (in epson software) and stop. On scanner display I see that process is continue. Silverfast "sleep" or wait anything.
What is a problem?

Thanks for your help.
Serge

Make sure you have updated SilverFast to the latest version. If you still have a problem complete a help request at the following link.

Support Link:
http://www.silverfast.com/problemreport ... opic=Usage

I use Windows XP SP2. I used some versions of epson software(last version of epson scan 2.6)+last version of silverfast Ai (6.4.2r9) and problem is not avoided.
No support

Serge,

Use the support link I provided in my first message. Lasersoft will help you with SilverFast. If you are having problems with Epson scan as well the problem may be something else. For example your SP2 firewall or a third part firewall could be blocking port access. Try turning off any firewall software.

Ultimately, contact LaserSoft technical support and give them an opportunity to help!

I know the software works; I have XP with SP2 and an Epson scanner as well.

Epson scan work without problem. I try using of different version of epson scan for checking of my idea about of reason of problem. Because silverfast for usb and firewire scanners control hardware via original driver(from manufacturer of scanner) I decide that silverfast may has problem with old version of epson scan. I try different version of epson scan - all version work nice. But silverfast don't work with all versions. I try russian and english software supplied with scanner and latest versions downloaded from INET. I used your link for describing my problem for silverfast developers. I waiting for answer.

No support. I am prepress engeneer and programmer. Do I need reverse engeneering to self support? I can, but I have not time now.

Hello Serge,

I'm sure that LaserSoft will respond to your help request ASAP. The fact that Epson Scan seems to work for you is a positive sign, and leads me to believe there must be a simple solution and LaserSoft will help.

Good Luck!

Dear Serge

your email request has been received on Nov, 14th at 15:17 CEST.
Unfortunately I lack further information to your problem which I requested in a follow-up email. Thank you for your kind co-operation

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -