Dear John
we would need to examine this more in depth in our internal testing center.
Please help us by providing the SF_Logfile for further analysis.
Preferably, use contact LaserSoft Imaging support staff via the problem report form:
http://www.silverfast.com/problemreport/en.html
The SF_Logfile can be pasted into the problem report.
On a Windows XP system the SF_Logfile is placed within /Documents and Settings/(your username)/Application Data/LaserSoft Imaging.
If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.
You could of course also you the search function of your system to find the "SF_Logfile". Please make sure that you will be shown hidden and system files. The SF_Logfile is always created anew when SilverFast is started up, even if no scanner can be found, it will be created.
Simply open it with your text editor (double clicking the SF_Logfile) and select all the text (CTRL+A). Then copy the selection to the clipboard (CTRL+C).
Go back to the problem report and click inside the text field. Move the text cursor to the end of your problem description and insert the SF_Logfile from the clipboard (CTRL+V).
We also would need a file called "SF Statistics" which lists the details on the scan settings which seem to be problematic on your machine.
You can generate it from the (button on the horizontal panel in the settings window:) "Expert Dialogue" -> button "Output Statistics" [see a screenshot at:
viewtopic.php?p=10289 ].
Thanks in advance for your co-operation.
Kind regards
Sonny Noack
- technical support, LSI AG -