LaserSoft Imaging

When I try to use SilverFast 6.0.1r28 from a limited user account on XP Home the following happens.

When I start the plugging for the first time from a limited account I first get a message that says:

"Error opening logfile. Cannot write log information." I click OK.

Then I get the serial number screen which I fill out.

It appears to open correctly at that point. But when I try to pre-scan I get the following message:

"Could not complete the import command because of a problem with the acquisition interface."

At that point it causes Photoshop (7.01) to fail and it goes down.

On subsequent usage the only difference is that the log file error message is not displayed.

When I use the twain driver the only differences are that the logfile error message does not appear and rather than causing PhotoShop to blow up it just hangs.

Anyone know how to fix this (Please do not say to increase the users rights to admin as that can not be done)?

Hal

i believe that you have to install Silverfast from each user account to get all of the file rights correct.

Frank

Tried to install from a limited ID and the install failed. So I changed the limited accout to an admin and tried the install. The install completed and it looked correct. I then changed the ID back to limited and tried to run the SF plug in from the limited account. It failed in the same way.

I don't see how this could have worked since the SilverFast installation does not do anything user specific that I can see. There no user specific registry entries and there are no user specific files. All of the files for the plug in are installed in the Photoshop Plug-Ins directory. This includes the SF log file. I have also tried to share the plug in directory and have even made this directory read/write. This changed the behavior but in the end it failed to run from a limited account. It just failed in a different way.

bump

Still waiting for an answer from someone. Anyone? Silverfast support? The silence is deafening.

Same thing happens with XP Pro, NTFS, given full permissions to the silverfast drive, done the serial prompt for user accounts, full perms on the temp directory....and it still does not work on any account but the admin.

All my domain users have power user status (for Imagine 8.6 and above) or the app won't run. Really poor design, from what I understand.

This is no better. :cry:

If I have to fire up regedit/regedt32 like the photoshop 5.5 workaround for printing kodak images (or something like that), so be it.

My users want to scan, and I want to keep them off the admin account!

Come on support....support us.