LaserSoft Imaging

Yes I have had to give up on batch scanning for this reason. Now I have to scan in batch mode ,collect in Photoshop and then Save As into the correct file. Spent a lot of time rescanning files which did not arrive into their correct files before I watched them in Thumbs Plus replace each other.

Please no unidentifyable subjects!

Dear SilverFast-User,

please use Topics (subjects) that are understandable and text that can easily be related to!

regards

Karl-Heinz Zahorsky, CEO

sorry , My message was supposed to go to support Andreas in "Serious bug when Batch scanning in 5.2.2

At least I'm quite happy to read that it's not just me who is having the problem.

I was having an e-mail conversation about this with Lasersoft support. This "conversation" was dealt with on a "level" and style by Lasersoft that I have strong doubts about the reliability of Lasersofts support organization:

I was describing how to reproduce the bug and gave very detailed informations also on my system (WinXP).

The reply I got was that LS-Support never saw the problem on his Mac...(!!!)

...and subsequently kept me busy creating screenshots thereafter instead of just trying to reproduce with the parameters I had given to him.

I think Silverfast is a great product I could hardly live without (;-)) but depending on the release can be extremely buggy.

Anyway, the support should take a bit more care to take paying customers more serious and not to try to get rid of their requests as easy quick and dirty as possible!

I reinstalled the last 5.5.1 release and the numbering problems are gone. As I use HDR, the 48bit output in the new HDR is sufficient for me anyway.