LaserSoft Imaging

Hallo,

I just purchased and downloaded the latest silverfast AI STudio 6.5.x version for my Nikon Coolscan V ED on Windows XP.
Nikonscan and v**s**n are installed and working.

Silverfast starts but

- if I switch to positive scans it crashed instantly
- if I scan negative it starts focusing, film strip is moving in, but when silverfast starts prescan, the film strip is not moving anymore. The sprescan is (as expected :-) black. After prescanning the programm mostly crashes.

Has anybody an idea what I can do?

Best
Heiko

Dear Heiko

I am sorry to learn about your misfortune; especially as I yet fail to understand why (e.g. in case of driver incompatibilities) Nikonscan would work while SilverFast doesn't.

As I unfortunately can't do much for you without further information, please don't hesitate to contact support: http://www.silverfast.com/problemreport/en.html

You will get a "request opened confirmation" email. Please then reply to it and send your SF_Logfile ( http://www.silverfast.com/faq/1058/en.html ) as an attachment with your reply.

Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -