LaserSoft Imaging

I had to reinstall Ai Studio 6.4.4r3b and coincident with the reinstallation the thumbnails in Job Manager have begun to misbehave. When I add an image to the Job Manager everything is fine, but once I select an image for scanning it goes black. Fortunately, the scans themselves are fine.

Dear Dan

looks like this is indeed a problem occuring from 6.4.4r3 onwards and even in the latest 6.4.4r6. To help us to nail down the issue, please don't hesitate to contact our support staff for an analysis of the issue:
http://www.silverfast.com/problemreport/en.html

How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

Thanks, Sonny. I've submitted a report as you suggested.

Dan

Dan wrote:I had to reinstall Ai Studio 6.4.4r3b and coincident with the reinstallation the thumbnails in Job Manager have begun to misbehave. When I add an image to the Job Manager everything is fine, but once I select an image for scanning it goes black. Fortunately, the scans themselves are fine.

Dan,

You might try removing the Prefs files. You can find instructions for doing this by following the "Functionality issues" link at the top of the page. Then click on the "SilverFast doesn't do what I want" link on the resulting page.

This is a follow up: deleting the Prefs files did not correct the blackened thumbnails.

Thanks, RAG. Deleting the Prefs files seems to be a SilverFast general remedy. I'll give it a try.

Dan

RAG wrote:Dan,

You might try removing the Prefs files. You can find instructions for doing this by following the "Functionality issues" link at the top of the page. Then click on the "SilverFast doesn't do what I want" link on the resulting page.