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Bug Report - ES8000D

PostPosted: Mon May 08, 2006 8:31 pm
by sgreene
Silverfast 6.4.4r2 locks Photoshop CS when returning a scanned image.

Here is the error message:
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 5/8/2006
Time: 3:23:15 PM
User: N/A
Computer: HOTROD
Description:
Hanging application Photoshop.exe, version 8.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 50 68 6f 74 6f 73 Photos
0018: 68 6f 70 2e 65 78 65 20 hop.exe
0020: 38 2e 30 2e 30 2e 30 20 8.0.0.0
0028: 69 6e 20 68 75 6e 67 61 in hunga
0030: 70 70 20 30 2e 30 2e 30 pp 0.0.0
0038: 2e 30 20 61 74 20 6f 66 .0 at of
0040: 66 73 65 74 20 30 30 30 fset 000
0048: 30 30 30 30 30 00000


The computer involved is a dual Opteron running an AMD chipset. I now have to use the desktop Silverfast starter, rather than Photoshop - File - Import.

Steve Greene

PostPosted: Tue May 09, 2006 12:54 am
by degrub
Steve,

this needs to go here :

http://www.silverfast.com/problemreport ... opic=Usage

to submit a bug report

regards,

Problem Report

PostPosted: Tue May 09, 2006 3:10 pm
by sgreene
Already done. I posted here in addition, since I haven't always had success with getting email support.

Steve