Searching Devices forever on LS8000 SF V 6.4.1r4b Windows

[Greg Whitaker]

Hello,
Just installed SF on my new computer with all program updates to version 6.4.1 and when I start the App. V 1.1.5 it hangs in "searching devices".
Scanner is recognized in Windows device manager, and works just fine with Nikon Scan v. 4.0.
What's the problem?
HELP!!

[LSI_Sperling]

Dear Greg Whitaker,

to enjoy our exelent software please update your SF App. You are using an old version. In the meantime our standalone is called: SF Launcher and the newest version is: 2.07. I don?t know from where you got this old version, but anyway - look at : https://www.silverfast.com/show/sf-launcher/en.html and after downloading the SF Launcher exchange it with your old version. The launcher and the SilverFast ( NikonM) plug-in should be in the same folder.

best regards

Christoph

[LSI_Noack]

Dear Greg

thank you for your interest in LaserSoft Imaging's software products.

Please make sure that the scanner was initialized in this manner:
(1) Start the scanner, wait for initialization - scanner is ready when LED is no longer flashing.
(2) Put film/slide on film/slide holder, insert into scanner, wait until ready (cf. LED status).
(3) Start SilverFast.

Also, you might want to disconnect non-essential USB and firewire devices from your computer (i.e. especially other scanners, digi- and webcams), to learn whether or not there's a driver conflict.
Restart your system after disconnecting these, so that the corresponding drivers won't get loaded by the operating system and can't trouble access to your LS-8000.

Another possibility for causing such an issue is hardware based: Please try a different cable, different cable length (but no longer than 3 meters), and/or different ports in the computer.

Lastly, an obscure cause of the problem, but nevertheless sometimes occuring:
Some notebooks turn off internal devices that have gone unused for a certain period of time when running on battery - and fail to repower these up properly.
Though this normally shouldn't pose a problem to real firewire devices (but can well do for SCSI scanners connected to the notebook with a firewire-to-SCSI adapter).
To avoid a trouble as described check your power management settings or simply run the notebook with a power cord.

If the problem persists, please don't hesitate to contact SilverFast support using the problem report form:
http://www.silverfast.com/problemreport/en.html
Please refer to this posting for faster resolution of your trouble ticket then.

Kind regards
Sonny Noack
- tech support, LSI AG -