LaserSoft Imaging

Mac OSX Panther 10.3.5, SF-Ai 6.4.0r9c, 35mm slide carrier; the installation has been correct as correct can be...

Since I?m using the 35mm slide carrier with Mac OSX Panther the first time, I had to notice delivery-problems between the SF-Ai plugin and PS-CS with round about 60 MB files at full resolution in the "normal mode" with trilinear CCD active.

After finishing the Scan, when the the file changes into PS or the memory (Arbeitsspeicher) PS crashes suddenly before the image appears in PS .... sometimes, sometimes not.

My harddrive still has 80GB aviable and the the memory is 1 GB.

Repeating the scan for a second time I?m sucessfull every time. This occurs even when Photoshop is the only active Software.

But only with the silde carrier and never with the strip-film carriers.
I noticed it with dark images the first time.....??????

Still with Mac OS9.2.2 (the last time I used the carrier) I can?t remember anything similar.

Does anybody know what kind of problem could cause this?

Ogando

Dear Ogando

does this also happen when scanning from the SF_Launcher to file?

TIA and kind regards
Sonny Noack
- technical support, LSI AG -

Dear "Sonny" Noack,

I will check the suggested technical details, as soon as possible.

In the meantime and for the next days whole Cologne is getting a strange palce, while suffering from notorious Carnival-fever.

May I suggest you and the SilverFast Support-Team a gentle little game to your spirtually enlightenment?

Rebuild yourself as "Southpark"-Character!

At the left you see me and my darling. - Some similarity can?t be denied.

If you like to test yourself into the South-Park-World don?t hesitate and klick here:

<http://www.planearium2.de/flash/spstudio.html>

Greetings from the Most "Northern Town of Italy" to the Great Northern "Waterkant"

Ogando

Actually I can?t reproduce the problem, that has been present during the last days- wether in the Plug-in nor in the application I don?t use frequently.

The only thing I can do is to observe exactly the circumstances and you will see, which informations you may take into account..........

During the last days I scanned my work changing between different film-holders. One of them, the 35mm mounted film holder has been affected by the described defect in the scan process.

As I get accustomed to the comfortable features in SilverFast for Mac OS Panther I use to change from SilverFasts PS-CS-Plugin along the welcome dialog in the options menue into the safari browser, activating online status by the Mac menue bar at first or second, saving textclips in textedit, controlling the mailaccount in Mac?s mailprogram once I?m online. I continue scanning saving the files on different drives. The system?s setting for the system?s hard drive: "activate sleep mode, as far as possible" is clicked allowed - but this last detail IMHO is not important here. Getting more and more encouraged by Panther?s multi-tasking workflow I tried also to change into another program (Mac?s mail-program or textedit in offline status) meanwhile the scan-process itself. This has been a less good idea, but I saved the running scan by starting the force quit dialog without pressing the enter button. By chance, or in one of all these cirumstances I noticed the problem I described the first time, that occurs only with the 35mm silde-carrier, although I ran through the described procedure with other carriers without bugs. The described problem persisted even after a reboot, although I didn?t made any use of plug and play with the multi tasking fubnctions any more. "By chance" the problem seem to diappear now? We?will see... however I don?t have any more slides left to scan this week.

The concrete problem occurs always while the clock-symbol is running in the exchange-process between SF and PS.

In SF Ai 649r9c the installation ritual changed and only the twain plug-in is visible in the PS sub-folders, when the application and the plug in are installed both. The rest is alias only.

A Nikon Scan problem, that seems to be very similar to my actual SilverFast problem:
Still with Mac OS 9.2.1 and 9.2.2 and the Nikon Scan 4 PS 6.0 plug-in I had similar problems periodically last summer , no matter if Photoshop 6.0 had plenty enough memory reserved. These porblems are mentioned as well in Nikon?s installer "read me first" - bug list, but for a special film carrier (16mm) I don?t use. These Nikon Scan problems disappeared (typically Mac OS classic) by rebooting without extensions, rebooting with extensions and rebuilding of desktop-file. But they disappeared only periodically and came back after a few scans. A reason why I changed to Stand-alone-mode with Nikon Scan 4, that I use sometimes for Kodachromes. In Nikon?s Stand alone mode I never remember this problem.

I?m afraid I?can?t tell any more.....

Ogando