LaserSoft Imaging

Nikon Coolscan LS5000 ED + SF210
SilverFast 6.2.3r6
Windows 2000 SP4 Build 5.00.2195

Trying a Batchscan, I nearly always receive Scanner Error -123. Pre- and Single Scan don't seem to be an issue. I don't have the problem, if I use "Nikon Scan" -Software, so I guess it depends on SilverFast.

Your answer to John MacLean from July didn't help me, because I'm already using up-to-date version of SilverFast.

Any Idea to solve this, or a " translation" for the return code 123?

Kind regards
Bernd Ebert

Dear Bernd

this is a return code of the driver library. It might have something to do with the firmware version of your scanner.

Please help us to help you by sending us an SF_Logfile for further analysis.

Preferably, use contact LaserSoft Imaging support staff via the problem report form: http://www.silverfast.com/problemreport/en.html

The SF_Logfile can be pasted into the problem report.
On a Windows 2000 system the SF_Logfile is placed within /Documents and Settings/(your username)/Application Data/LaserSoft Imaging.
If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.

You could of course also you the search function of your system to find the "SF_Logfile". Please make sure that you will be shown hidden and system files. The SF_Logfile is always created anew when SilverFast is started up, even if no scanner can be found, it will be created.

Simply open it with your text editor (double clicking the SF_Logfile) and select all the text (CTRL+A). Then copy the selection to the clipboard (CTRL+C).
Go back to the problem report and click inside the text field. Move the text cursor to the end of your problem description and insert the SF_Logfile from the clipboard (CTRL+V).

Thanks in advance for your co-operation.

Kind regards
Sonny Noack
- technical support, LSI AG -

Hello Sonny,

next time I would contact support directly.

But currently it seems to be a problem of my Desktop PC, whatever. I tried to use Scanner & Software on a Laptop (Celsius Mobile Workstation) and runs without any problem.

thanks for your answer & happy new year
Bernd