Need help - cannot "find" scanner (LS2000) with Si

[jbmpix]

Hi,

I need some help; I am working in OS 10.3 with a Nikon LS2000. And Photoshop CS. When I go to "import" in Photoshop and scroll down to Silverfast, then release, it tells me that no scanner is connected. Of course I know the scanner is connected and turned on.

Is there a patch, or something I need to do, to get these 3 components to work together? Mainly, I need to figure out how to get silverfast to recognize my LS2000 through photoshop CS.

thanks in advance,

Jim

[LSI_Noack]

Dear Jim

please download and install the latest update for your version of SilverFast from our website.
You might experience that this already does solve your problem.

If you need to update a SilverFast Ai version, please do register with us at our website (cf. Support -> Registration):
https://www.silverfast.com/reg/en.html
After registering you will swiftly receive an automatically generated e-mail with the access data you will need for downloading the update.
Please excuse any inconveniences caused.


If you update a SilverFast SE version, please make sure to pick the correct variant:
- The "Internet SE" is for customers who have bought their SilverFast in our online store.
- The "Bundle SE" is for customers who got a SilverFast CD-ROM bundled with their scanners.


However, if the problem persists, please don't hesitate to contact LaserSoft Imaging support staff: https://www.silverfast.com/problemreport/en.html
I would appreciate if you could paste a fresh copy of the SF_Logfile in the problem report.
Thanks in advance for your co-operation.