LaserSoft Imaging

Now that Nikon has updated it's Nikon Scan software for compatibility with OS 10.2.2 will Lasersoft test this with it's LS8000 and 4000ED versions? I tried the Silverfast 6 demo that I had on my system (version of 11/8/02) after installing Nikon Scan 3.1.4. I had removed any Nikon Maid folders first to ensure that I had the newer versions from Nikon (if indeed these are newer?). In order to have Nikon Scan work I had to make sure that no other scanner was attached (Epson 2450 Firewire) . Nikon Scan worked. Silverfast recognized the scanner but would not complete a preview scan. It made sounds like it was scanning but wouldn't present an image.

Advice would be helpful. Thanks, Rick

The SilverFast demo dated 11/08/02 is NOT the current demo anymore. Please download a new demo SilverFast.

I downloaded the r40 demo today and installed it. When I press PreScan it goes through the nechanical process but producese no prescan. Instead all I get is pinwheel in OSX 10.2.3. Basically a freeze, since I must quit Photoshop to get out.

What's happening?

I have been emailing back and forth with Karl-Heinz Zahorskykhz about this problem with no resolution. There is a problem with the current demo.
-Brian Kilpatrick

Has anyone been able to fix the freezing preview problem with OS 10.2.3 and Silverfast Ai r40. I've been trying to get Ai to function with my Dual 1 ghz DDR/MDD machine, OS 10.2 and Coolscan 4000ED for 2 months now. I am very surprised that it's been such a hassle. And now there seems little support from the company!

Rick

I'm communicating with LaserSoft about the issue and I will post when I have an answer. My last contact with was today.

Brian

ftp://customer:customer@silverfast.net/Nikonnew.sit

Replacing "library/application support/nikon" folder with the one from above fixed my issues on my dual 1 Ghz G4 with Nikon 8000ED.

This the email from Lasersoft
*********************************************
Hi Brian,

you could try this:


please go to

ftp://customer:customer@silverfast.net/Nikonnew.sit

and download and unstuff the Nikonnew.sit- file. This will create a new
Nikon- folder. Please go to


library/application support

on your hard drive, and rename the existing Nikon- folder in there (e.g. to
Nikonold). Then, copy the downloaded one into this place.

Please let me know if this solved the problem.


--
Best Regards,

Martin Leschke
Lasersoft Imaging Inc.
Support
546 Bay Isles Road
Longboat Key, FL 34228
*********************************************

I don't think I would pay for software that is installed this way. Certainly not $300. I'm not too impressed. Rick