PostPosted: Tue Mar 26, 2002 6:16 pm
I wish to understand the price of an upgrade fron SilverFast SE to AI. There have been several posts on this topic & I beleive there is still confusion among both customers & LaserSoft. Ok, at least among me. I received SE bundled with my scanner & like many others would like to upgrade to AI. According to a post last dated 3-7-02 "Differences between AI & SE" by Anonymous, Anahita replied to Warren, an SE bundled user, confirming that Mr. Kohlers previous reply was correct that an upgrade from SE to AI should cost $49 or less (the price difference between the two). However, after attempting to order online it seems that an upgrade from the bundled version of SE to AI will cost $119 & an upgrade from SE purchased online is $49. Confused, I called LaserSoft USA and was then told the upgrade price was $99 along with an attempt at an explanation as to why those of us who received SE bundled with our scanners had not paid for SE (though I am fairly sure that I paid for it included in the price of my scanner) and therefore not entitled to the upgrade price of $49. Confused? Me too. Thanks.