Cannot run Silverfast plug-in for PS CS3

[macmark]

I am running Silverfast v6.4.4r7a on an Apple Macintosh running OS 10.4.11. I can run SF as a stand alone application, but cannot run it as a Plug-in to Photoshop CS3. I found on the support site that I need Silverfast v6.5.5r3 to run it as a PS CS3 Plug-in. But the most current Download version is the one I am running. How do I get v6.5.5r3? Thanks for any suggestions.

Mark W.

[Administrator]

Dear Mark W.

you need to purchase the upgrade. For 6.4 to 6.5 it's not free.

[macmark]

I purchased the upgrade, downloaded and installed it. I can run the newer version as a stand alone application, but I cannot run it as a PS CS3 plug-in. Suggestions would be appreciated.

Mark W.

[LSI_Luebker]

Dear Mark,

as you had SilverFast 6 installed before it could be connected to the "prefs" please delete them
the are located in /User Folder/library/prefferences/LaserSoft Imaging .
This should help, if you still experience problems it would be best to contact our Tech Support directly via the Support Assistent.

best regards,

Thomas Lübker
- LSI Software Support Specialist -

[macmark]

Hi Thomas

That fixed the problem and v6 now works perfectly. Thanks for the help!

Mark W.