LaserSoft Imaging

BACKGROUND:
I have an Epson V750 PRO scanner that uses Silverfast Ai to scan in. I catalog the scans from this program into Adobe PhotoElements 5.0 Catalog. My computer runs Windows XP Home Edition.

PROBLEM:
After scanning one picture and moving on to the next, SilverFast crashes mid-scan. I get a Windows error message, which I choose to send and report each time. I have to restart the scanner and SilverFast program for each scan after that, which is time consuming considering I have several hundred scans to go through.

I installed the driver and have kept an eye out for updates on Silverfast Ai but nothing has helped. Why is my program crashing? What is the solution?

Dear paigeh

the scanner is widely used by many customers. Therefore I am forced to regard the phenomenon you're encountering a singular one.

Please don't hesitate to contact support: http://www.silverfast.com/problemreport/en.html
How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -