LaserSoft Imaging

I have sent 3 e-mails to Lasersoft(2 to support/1 to marketing)with a problem I am having with the software freezing up Photoshop and my Silverfast SE without a single response.

Is there any other way to get a response to my inquiry. Below is the inquiry.

Thanks for any help.

Ed


SilverFast type: SE
SilverFast version:
SilverFast serial number: 3E22C-K43Y2-GLJ2C-FD428-C6WNF-6LA67
Operating system: Windows XP
Host program: Photoshop CS2
Scanner: epson 3170
------------------------------------------------------------
First name: Edwin
Last name: Davis
Country: us
Email: jkbdavis@netzero.com

I am having a software problem with silverfast. The program freezes as a
stand alone or when using photoshop.The message "problem with import
acquisition module shows up the first time when starting to send to
photoshop . The remaining times when opening the software for a scan it
freezes when searching for devices. My scanner has been working fine.
One final note. The transparency light on the scanner does not go off.
This problem seems to be only when attempting to do neg's and
transparencies.

Sincerely,
Ed Davis

Try deleting the preferences files and reboot. SF will recreate them. This solves many issues.


SilverFast on Windows Systems:
-- SF as Photoshop module
<> ...Adobe Photoshop / Plug-ins / Import-Export / SilverFast / Prefs
-- SF as TWAIN module
<> / Windows or WinNT / TWAIN_32 / LaserSoft / SilverFast / Prefs

Please follow your path down to the "Prefs" folder and delete the entire "Prefs" folder.
This will erase all saved SilverFast settings and will set your SilverFast back to the state before the first-time launch. Restart your application.


2nd - i assume when you said you sent email you did not mean a problem report ? If you file a problem report then you get a tracking number and at least you are in the system. Some are responded to more quickly than others.

http://www.silverfast.com/show/support- ... al/en.html

Be sure to read through the FAQ.

and here:

http://www.silverfast.com/problemreport ... opic=Usage

Is there an issue when using the EPSON scanning software ? If it duplicates with Epson, then there is an issue in Twain or the hardware - USB port, cable, etc. Twain can be cured (usually) by deleting the EPSON folder in Twain32, twunk, etc and restarting.

If not, then if deleting the SF prefs does not fix it, do the uninstall of SF and Epson, clean the registry (regclean), reinstall Epson and then SF. Test with EPson, then test with SF.

If this only occurs with the transparency unit and with both SF and Epson, check the cable to the tranparency unit is plugged in securely. Otherwise it may be a problem with the transparency unit.