LaserSoft Imaging

Hi,

As stated in a previous post, I love this feature and use it heavily.

BUT, i'm wondering if i found a bug?

I have SF AI studio ME and scanning in photoshop. before doing a batch scan, i obviously go over each photo, add to the batch and run it.

I find when i'm using the sdr tool, if i accidentally click an area without holding down the shift key (and without circling anything)...i lose my entire mask. when i check the mask list, the last one (newest one i was just using) is not there. it's like it's gone.

i've tried the following to avoid this:

1. holding down the shift key.
2. making a point of only using the shift key when i circle a defect
3. cntrl-z to take a step backwards
4. i've watched the video a number of times, but i'm confident i am doing everything properly (but i know that may not be the case? ;) btw, i LOVE the fact videos are easily available on screen.

anyhoo, after this issue happens. I can NOT make a new mask. i can try...i create one...circle something, but then the entire photo is selected. no mask is created - i check the mask list again and it's not there.

any thoughts? it really drives me nuts.

i'm using:
CS 2 photoshop (latest update)
MAC tiger OS X 10.4.8
espon photo v700
silverfast ai studio ME

Cheers,
Keebler

Dear keebler

I suggest you want to download and install the latest update release of your version of SilverFast from our website. You might experience that this already does solve your problem.

If not, please don't hesitate file a support request to have us examining that issue: https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

thanks sonny. i will check those links out and report future issues to the right area.