Does Silverfast Support answer emails
PostPosted: Wed Jul 13, 2005 8:48 am
I recently purchased siverfast AI studio but when it was installed I found it only runs as plain vanilla silverfast with no studio features. I tried following instructions from this forum( but not documented in any literature from silverfast) - reinstalled the programme, went to the credits box and attempted to activate silverfast studio but no luck at all. I have sent two emails to Silverfast support over the last week - they respond with a ticket number - the latest ticket number being 20050712010 but there is no actual response. I cannot believe that a legitimate company has such poor support - it almost makes microsoft look good. Maybe they are snowed under with requests for help in which case they should tell people it will take at least a week to respond to requests, rather than saying , as they do "A ticket has been opened to answer your customer support request most swiftly". In the meantime can someone from SF please help me get what I paid for i.e. Silverfast Studio.
I received an email today which fixed the problem - I had been given an incorrect serial number. I certainly never received any emails prior to my posting on this forum. I appreciate the prompt response to the posting and take back my comparison of Lasersoft with another well known soft ware company. Thanks for the help.