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Cannot save modified negative profile

Posted: Mon Mar 21, 2005 1:38 am
by vkelman
I have latest update of SIlverfast Ai for Nikon Coolscan 9000 installed on my Win 2000 Server machine.
In the past I was be able to modify preinstalled profiles for some negative films and save them using "Save As". But starting from on of the recent upgrades my custom profiles disappeared. And I cannot create new ones. Please advise!

What I do:

1. In NegaFix window I select Fuji NPH 400 6x6.
2. Colors are not good enough and I switch to expert mode.
3. I hit "Curves" tab (to eliminate colour casts.)
4. I click on pencil to start Edit mode and modify curves.
5. I click on ?Save as?- button. It gives me by default an original "Fuji NPH 400 6x6" name. I modify it to, say "Fuji NPH 400 645".
6. I hit OK button. NegaFix switches to <Other> films. When I select Fuji NPH again my new profile is not here. It is not saved at all.

Does someone experienced the same bug? What to do?

I also noticed another small but annoying bug: every time I start Silverfast it opens "Welcome to Silverfast" dialog. Unchecking "Show this dialog at startup" doesn't help. Next time it opens it again.

And one more bug, this one is critical: I inserted a film strip with 6x6 frames. Silverfast still showed 6x4.5. When I switched to 6x6 filmformat a combobox flickered couple of times and the automatically switched back to 6x4.5. No way to scan 6x6! I was forced to use Nikon software instead.

I guess all three errors might be actually one bug in Silverfast. Could you help me and tell what to do? I spen too much money on it.

Posted: Tue Mar 22, 2005 5:36 pm
by RAG
Hello vkelman,

If you haven't already done so you should send a message to technical support regarding these issues in addition to this posting.

Posted: Wed Mar 23, 2005 7:17 am
by vkelman
Thank you, I sent message to technical support but no one answered me. I think it's something with incorrect upgrading, but I tried to uninstall and clean everything from the registry and to install again - no luck.

Posted: Fri Mar 25, 2005 3:07 am
by vkelman
[quote="RAG"]If you haven't already done so you should send a message to technical support

Still no reaction from technical support. Does it exist at all? Approximately a month ago I sent a similar question to technical supprt. They didn't answer.

That question was about a similar problem: I put 6x6 negative but Silverfast Ai thought it's 6x4.5. There was and there is no way to switch to 6x6: after I change the selected value in combo box application by itsef switches it back to 6x4.5!

Great support: they just do not answer on questions.

Posted: Wed Oct 05, 2005 3:17 pm
by LSI_Noack
Dear vkelman, RAG :)

as you are both US customers, emails sent to LSI support staff will be handled by my American colleagues.
I recall vkelman contacted me personally through private messaging in this imaging forum, and was personally transferred by me to the senior support person of LaserSoft Inc.

Could you problems be solved at last?

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

Solved

Posted: Mon Oct 10, 2005 9:00 pm
by vkelman
Dear Sonny! Yes, problem was solved pretty long time ago and I believe with your help. I deleted SIlverFast preferences folder and it helped. Do I need to somehow close this topic?

Posted: Tue Oct 11, 2005 7:08 pm
by LSI_Noack
Dear vkelman

no thanks, but may I extend a warm welcome for your reply.
I just wanted to make sure everything turned out fine :D

Finest regards
Sonny