LaserSoft Imaging

<b>I almost give it up. </b>
I bought Silverfast 6 AI Studio for my Agfa Duoscan HID yesterday.
After installation i always get the message, that the scanner can't calibrate. The following message comes up.

<img src="http://www.wdw.de/scannerfehler.gif" border="0" alt="">

When i will start the prescan procedure you can clearly hear the normal calibration movements. Immediatly before starting the scan, the error comes up.

After reinstalling my whole Windows XP i started with a fresh new installation. Only Photoshop CS installed and Silverfast AI 6 Studio for Agfa Duoscan HID.
I unplugged all peripheral Hard-Drives which are connected via USB and Firewire but nothing could help.

<b>Using the FotoLook Software shipped with Duoscan, the calibration error never comes up.</b>

Sometimes i get a prescan to work in Silverfast after switching the scanner off and on for hundreds of times combined with restarting XP. But when clicking on zoom this calibration error <b>always</b> appears.

I earn my money with scanning fotos and now i have a large job to scan medium format slides but the hell, it doesn't work.

I need your advice and it is very urgent.

Thank you in advance

Dear Franky

please make sure that you are using the latest update for your version of SilverFast from our website.
You might experience that this already does solve your problem.

Also, you need to have to scanner slide tray completely inserted into the scanner, as it does need it for self calibration calibration purposes.
If there's a narrow window on the scanner's reflective glass plate, please let this be uncovered.
And you want to make sure to have the scanner top lid closed.

However, if the problem persists, please don't hesitate to contact LaserSoft Imaging support staff: https://www.silverfast.com/problemreport/en.html

I would appreciate if you could paste a fresh copy of the SF_Logfile in the problem report.

On a Mac OS X PC you will find the SF_Logfile in /Users/(your username)/Library/Preferences/LaserSoft Imaging.

On a Windows 2000 or XP system the SF_Logfile is placed within /Documents and Settings/(your username)/Application Data/LaserSoft Imaging.
If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.

On older operating systems like Windows 98/ME or Mac OS 9 you will most probably find the SF_Logfile within the the program folder of Adobe Photoshop /Plugins/Import-Export/(SilverFast).

You could of course also you the search function of your system to find the "SF_Logfile". Please make sure that you will be shown hidden and system files. The SF_Logfile is always created anew when SilverFast is started up, even if no scanner can be found, it will be created.

Simply open it with your text editor (double clicking the SF_Logfile) and select all the text (Win: CTRL+A; Mac: CMD+A). Then copy the selection to the clipboard (CTRL+C / CMD+C).
Go back to the problem report and click inside the text field. Move the text cursor to the end of your problem description and insert the SF_Logfile from the clipboard (CTRL+V / CMD+V).

Thanks in advance for your co-operation.

Kind regards
Sonny Noack
- technical support, LSI AG -