LaserSoft Imaging

Hello,

After not having used my Nikon 4000ED scanner in a year, I wanted to scan negatives today. The first 2 worked fine, but then the scans got really weird. I closed the applications and rebooted, but this did not change anything in the scans.

I noticed that the third image (first problem scan) was "banded" in the prescan and mirror imaged. Weird I thought. After having gone thru the steps and clicking on the final scan, I noticed that the image seemed blurry and too bright in Photoshop CS. So I repeated the scan with corrections and the exposure was better, but it was still banded. A few more tries, but no improvement. The fourth scan (new image) was also reverse and banded but the last scan had me puzzled even more. This scanned negative was now in stripes, scanned partly correct and partly mirror imaged.

Is this a Silverfast problem, or is it something in the Nikon scanner that I would have to send in for repair?

I'm not sure if you understand my problem nor how to word it so it makes sense, but here is a link to those weird images....
http://www.alaskaaurora.com/html/sfns.htm

I'm using Silverfast Ai version 6.

Thanks for any suggestions and help on this...
Ulrike Haug

Dear Ulrike

though this probably might not help you any further, I just wanted to let you know that this problem is unknown in both, our internal test reports database and our customer bug database.

However, you might always be the first one to have such a problem...

You want to make sure you want to employ the latest Nikon firmware in your scanner.
Thereafter, please remove the SilverFast installation present on your system completely and download the latest update version.
If you need any assistance, I am happy to help. Please visit the problem report form (> Support > Contact support).

Kind regards
Sonny Noack
- tech support, LSI AG -

Dear Sonny,

Thank you for your suggestion. Tomorrow I will download the various upgrades of Nikon and unzip them. I have already uninstalled the Silverfast software. Then we shall see, how the scanner performs after the upgrades have been implemented and SF reinstalled.

Kind regards,
Ulrike

Might be mechanical problems with the worm screw drive. Since the scanner sat for a year, you may want to exercise it as much as possible on low resolution scans and see if the banding changes. THen if everything sounds ok, do a clean install of SF. Are you using the PS plugin or twain ?

ALso, you might want to check the FIrewire cable and card. Is anything else on the same firewire connection ? Have you added any hardware or changed video cards ?

Frank