LaserSoft Imaging

am hoping that someone can offer me a solution to an on going problem that happens when I quit SF.

I use a Nikon Coolscan 4000 and the SF plug-in is located in the LaserSoft folder. I use the SF Launcher to open the program, scan a slide, which is saved for Photoshop use later. When I click the Quit button, SF closes but the Launcher goes kind of gray and stops responding and won?t close. The only way to close it is by using the Windows Task Master box and clicking ?end program?.

I?ve tried uninstalling the program, deleting the launcher files, all pref files, all preview files, and then re-installing and I get the same lack of response when closing the launcher.

Thank you in advance,

Ken

Dear Ken

did you use the latest SF_Launcher release?
If not, please try that one: Download > SilverFast Launcher (direct URL: http://www.silverfast.com/show/sf-launcher/en.html ).

Thanks in advance,
Sonny

yes, I'm using the current release. Please advise.

Thannk you,

Ken

Dear Ken

we would need to examine the problem more closely. Please contact LaserSoft Imaging support staff: http://www.silverfast.com/problemreport/en.html
I would appreciate if you could paste a fresh copy of the SF_Logfile in the problem report.

On a Mac OS X PC you will find the SF_Logfile in /Users/(your username)/Library/Preferences/LaserSoft Imaging.
On a Windows 2000 or XP system the SF_Logfile is placed within /Documents and Settings/(your username)/Application Data/LaserSoft Imaging.
If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.

On older operating systems like Windows 98/ME or Mac OS 9 you will most probably find the SF_Logfile within the the program folder of Adobe Photoshop /Plugins/Import-Export/(SilverFast).

You could of course also you the search function of your system to find the "SF_Logfile". Please make sure that you will be shown hidden and system files. The SF_Logfile is always created anew when SilverFast is started up, even if no scanner can be found, it will be created.

Simply open it with your text editor (double clicking the SF_Logfile) and select all the text (Win: CTRL+A; Mac: CMD+A). Then copy the selection to the clipboard (CTRL+C / CMD+C).
Go back to the problem report and click inside the text field. Move the text cursor to the end of your problem description and insert the SF_Logfile from the clipboard (CTRL+V / CMD+V).

Thanks in advance for your co-operation.

Kind regards
Sonny Noack
- technical support, LSI AG -

Thanks, I've forwarded the info you requests. Looking forward to a solution.

Ken

I've just updated to 6.2.2r3. I tell and so far same probelm continues.

Can someone please tell me why, when updating SF, my adobe RGB 1998 profile icc file is changed to 2 files (icc and icm) instead of Adobe's single .icc? Also wondering why the file size is different than adobe's downloaded RGB 1998 file. Exactly what is the difference?

Any explanations will be appreciated.

Dear Ken

as you are living in Seattle, LaserSoft Inc. (Florida) will support your case.

ICM is just the Windows way to do it (i.e. to name things)...
There is no functional difference.

Best regards
Sonny