LaserSoft Imaging

I installed the software for the Epson 2450 scanner, Photoshop 7, and Silverfast 6. When I try to use the silverfast for the first time, I get a message that silverfast cannot find a scanner, refer to "SF_LOGFILE.TXT" inside the silverfast folder. I cannot find this reference or know what it means. I downloaded from Epson, Twain driver V.5.54A to install the scanner on XP operating system. What am I doing wrong to have silverfast or photoshop see my scanner. Please help me get on the right track and get everything working properly. Tom

Dear tomyt

please contact LaserSoft Imaging support staff via http://www.silverfast.com/problemreport/en.html

I would appreciate if you could paste a fresh copy of the SF_Logfile in the problem report.

On a Mac OS X the SF_Logfile resides in /User/(your username)/Library/Preferences/LaserSoft Imaging.

On a Windows 2000 system the SF_Logfile is placed within /Documents and Settings/(your username)/Application Data/LaserSoft Imaging.
If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.

You could of course also you the search function of your system to find the "SF_Logfile". Please make sure that you will be shown hidden and system files. The SF_Logfile is always created anew when SilverFast is started up, even if no scanner can be found, it will be created.

Simply open it with your text editor (double clicking the SF_Logfile) and select all the text (CTRL+A). Then copy the selection to the clipboard (CTRL+C).
Go back to the problem report and click inside the text field. Move the text cursor to the end of your problem description and insert the SF_Logfile from the clipboard (CTRL+V).

Thanks in advance for your co-operation.

Kind regards
Sonny Noack