LaserSoft Imaging

I have read several tutorials on how to scan negatives and I believe I have followed the directions precisely. However, when I try to scan negatives all I get is a multi-colored, pixelated background with a frame where an image presumably ought to be. No matter what I do, no image appears.

What am I doing wrong? I have a Microtec ScanMaker 8700 and bring the images into Photoshop CS on an iMac with OS X 10.3.

I am having great success using SilverFast to scan slides and prints.

Thanks. Mardi

Dear Mardi

please download and install the latest update for your version of SilverFast from our website.
You might experience that this already does solve your problem.

If you need to update a SilverFast Ai version, please do register with us at our website (cf. Support -> Registration):
https://www.silverfast.com/reg/en.html
After registering you will swiftly receive an automatically generated e-mail with the access data you will need for downloading the update.

However, if the problem persists, please don't hesitate to contact LaserSoft Imaging support staff: https://www.silverfast.com/problemreport/en.html
I would appreciate if you could paste a fresh copy of the SF_Logfile in the problem report.
Thanks in advance for your co-operation.