How to enter serial number in SF5.5

[ianders1]

David,

Thanks for the advice - I called and talked to Martin - he was really helpful and got me hooked up with a username and password quick. He also helped me with the IT8 serial #. I was really impressed by their customer support, and now I'm excited to scan in some of my particularly challenging negatives I've been having trouble with!

[LSI_DAmato]

If you didn't recieve a user name/password upon upgrading, please send a message to info@silverfast.com

Some of the original orders went out before the passwords were implemented, so they didn't appear on the receipts.

[RogerMillerPhoto]

I paid my $45 for the upgrade to 5.5 and received a user name, password, and serial number almost immedeately via e-mail. I was also told that I could convert the demo. But I never ordered the demo in the first place because I heard a week ago on Tony Sleep's Filmscanners List that the demo couldn't be converted in spite of what US SilverFast was claiming. So I went in directly to get my upgrade and bypassed the demo process. However, my password and user name weren't recognized. They haven't answered my e-mail about the problem either. It seems that the only thing that works at SilverFast is their ability to take our credit card numbers. Everything else is in meltdown.

[ianders1]

Roger,

Just try giving them a call - yeah I know it's long distance, but they're really helpful, and they'll take care of you right away over the phone.

[LSI_Buckner]

Roger,
If there is anything I can help with please email me at Paul@silverfast.com. I have noticed your posts and I will answer any questions you have remaining.

[RogerMillerPhoto]

Thanks, Paul. I'll take you up on your offer as I don't want anything to fall throught the cracks. I did end up calling SilverFast, was treated well, and got my questions answered. Phoning is the only way to go as e-mails don't get answered very quickly. As for my problem with passwords and user names, SilverFast sent me the wrong ones. (A user name for a Umax, not a Polaroid, for example.) But Annie gave me the right ones over the phone. She also got me upgraded for HDR rather the the one for Ai that I had ordered (I thought I got both for $45, but that's not how it works.). Sorry about so many posts, but I really want to use SilverFast; I don't want all of these problems to defeat me.

[kennyguo]

Please tell me my problem is that there is NO 'Update' button in the Credits window.

Are you guessing from experience or do you have a version 5.5? If the latter I will try and download another copy but I suspect this is another example of LaserSoft's brilliant User Interface,

I mailed them but - guess what - no reply.

Thanks please tell me :D