LaserSoft Imaging

Hi,

I just installed Silverfast and made my first steps. After finding out how to use the SRD I was forst happy and after the first scan I was disappointed.
Scans without SRD work fine. When I use SRD , making the neccessary settings and starting the Scan there is a very strange behaviour.
First the Scan is made, then the SRD is applied. So far so good. But then an further Scan (my scanner is not working but Silverfast tells me that it is scanning) is done and a strange picture with red, green, blue ... lines is created and saved.

What is wrong ?

Kind regards,

Juergen Haigis

Dear juergen.haigis.

For individual scanner or software problems, please always open a support request via Email to http://www.silverfast.com/problemreport/en.html and attach the SF_logfile. The SF_logfile contains essential valuable information for further problem analysis, i.e. Scanner model and firmware version.

The earlier you provide this information to our support staff the faster your problem will be solved.
Users that have provided this information will be answered prior to the users that have not.

As we have stated earlier, the forum is a platform for users to share their experience. No individual support requests should be posted here --> viewtopic.php?p=9763&highlight=#9763

Kind regards.

> the forum is a platform for users to share their experience

this is exactly the reason why I posted my question here. If anyone knows what is wrong in a setting or whatever that leads to this problems I hoped to find this person in this forum.

Your answer is the second negative impression I got from silverfast !

Kind regards

Hi juergen,

The weather is beautiful at the moment in North Carolina but I've decided to stay inside scanning with Lasersoft. How are things going with you?

Nick Moss