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support response

Posted: Mon Jan 19, 2004 5:36 pm
by LSI_Leschke
Recently we've ben getting a lot of e-mails from AOL users, complaining that they never received a response regarding their support inquiry. After checking these cases, I found that we actually did send the response. It seems that AOL has implemented a new SPAM filter, which, when turned on, eliminates our e-mails to the customer without a warning.

So, please, if you've not been getting a response from us- check your SPAM filter settings !

we use the following domains in the "from:"- field to answer your inquiries:

silverfast.com
silverfast.net
lasersoft.de

Junk E-mail folder

Posted: Fri Sep 02, 2005 2:57 pm
by NM Bill
I found hotmail to do the same, My response ended up in junk Email folder.

You just have to check that folder, or like you say allow it.

Posted: Tue Sep 27, 2005 1:51 pm
by LSI_Noack
Dear customers

in addition to what Martin already stated above: silverfast.de is also in use.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -