LaserSoft Imaging

Recently we've ben getting a lot of e-mails from AOL users, complaining that they never received a response regarding their support inquiry. After checking these cases, I found that we actually did send the response. It seems that AOL has implemented a new SPAM filter, which, when turned on, eliminates our e-mails to the customer without a warning.

So, please, if you've not been getting a response from us- check your SPAM filter settings !

we use the following domains in the "from:"- field to answer your inquiries:

silverfast.com
silverfast.net
lasersoft.de

I found hotmail to do the same, My response ended up in junk Email folder.

You just have to check that folder, or like you say allow it.

Dear customers

in addition to what Martin already stated above: silverfast.de is also in use.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -