LaserSoft Imaging

Hello, I tried searching the forums and FAQ but didn't find anything relevant to my problem.

After briefing working fine, Elements 2.0 now crashes and dumps me back to Windows during batch scans with more than 2 frames using Silverfast AI 6.1.0r8 with my Epson 3200. An attempt to rescan results in a "scanner not found" message. The computer must be rebooted for the scanner to be seen again. I haven't noticed the problem with single frame scans.

I un/reinstalled Elements, and now under File-Import in addition to the "Silverfast (Epson)" plugin I always had, there is now a "Silverfast Epson (32 Bit)" option. I still crash if I use the original "Silverfast (Epson)" option, but everything seems to work fine using the new "Silverfast Epson (32 Bit)" option, although when using this option the Silverfast version displayed is 6.1.0r5 and my scanner is now called an Epson GT-9800.

Any idea what's going on? Using a 1.6ghz P4, 512mB RAM, Windows XP.

Dear warrendya

I am not perfectly shure if you (A) first did the un/reinstalling and then that before described problem cropped up, or (B) if you did un/reinstall because you experienced the trouble beforehand.

However, it seems (1) you configuration is somehow messed up, or/and (2) this is not the whole story.

Ad (2): SilverFast would not identify itself as 6.1.0r5 if is had been installed as a 6.1.0r8 version. This means that it is more likely that scenario (A) is what happened. But then, how come that >>there is now a [new] option.<< So it has been scenario (B), but you did update the 6.1.0r5 version to 6.1.0r8...

However, under Windows you can't have an newer version installed while an older is still active. One has to deinstall the older first and the SilverFast installer tells you so.
But perhaps it didn't, because file where deleted by hand, after the deinstallation of Adobe Photoshop Elements left some folders on the hard disk - you as many deinstallation routines do, if users have generated files not originally belonging to the program when it was installed.

So, what's next?
You probably should email SilverFast support for a tool to remove entries from the windows registry, deinstall SilverFast (every version you might have own your system), deinstall Photoshop, use the SilverFast registry cleaner, reboot, reinstall PS Elements, reinstall the latest update version of SilverFast.