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EpsonPerfectionV800 crashes after iSRD scan 60% 0f time
PostPosted: Tue Jul 11, 2017 9:15 pm
by animanjt
On Windows 7, with the latest Epson Driver version 3.9.3.2 for the Epson Perfection V800, while running Silverfast version 8.0.1v45 either in Pilot mode or not, the scanner crashes usually just after the infrared scan is completer. An Epson 'error' message shows up and the communication with the scanner is lost. Seems to be a bug. Any workaround?
Re: EpsonPerfectionV800 crashes after iSRD scan 60% 0f time
PostPosted: Fri Jul 14, 2017 3:46 pm
by LSI_Ketelhohn
Dear user,
Please install the latest
update from our website.
Version 8.0 is very old.
Kind regards,
Arne
Re: EpsonPerfectionV800 crashes after iSRD scan 60% 0f time
PostPosted: Sat Jul 15, 2017 4:55 pm
by animanjt
Thanks, it's much better now, though it did crash once or twice over a couple days of scanning.
JT
Re: EpsonPerfectionV800 crashes after iSRD scan 60% 0f time
PostPosted: Thu Jul 20, 2017 9:20 am
by LSI_Ketelhohn
Dear JT,
Have you tried resetting SilverFast through the welcome screen's service dialog.
Maybe the
update was not able to
update all the settings.
In case you still have difficulties please contact us through the "Request online support" entry in the SilverFast Help menu.
Kind regards,
Arne