Printer Calibration Issue

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gcv
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Posts: 1
Joined: Sat Oct 08, 2011 1:28 am
Scanner: Epson Perfection 3200
SilverFast Product: SE Plus

Printer Calibration Issue

Postby gcv » Sat Nov 28, 2015 1:11 am

I just purchased Silverfast Archive Suite 8.5 SE for my Epson 3200 scanner. Silverfast's web page indicates that the software supports printer calibration using this scanner. I therefore purchased the IT8 target.

When I look at the Silverfast videos for printer calibration, they show a calibration button in the software's vertical tool bar. When I open my software I see a Print Manager and a Print Tao button, but I do not see the printer calibration button shown in the videos. I can't figure out what if anything I am doing incorrectly, or if the software is defective. The download for the Archive Suite consisted of Silverfast 8.5 SE and Silverfast HDR 8.5.

How do I access the printer calibration function?

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LSI_Ketelhohn
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Posts: 4283
Joined: Wed May 28, 2008 11:19 am
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Location: Kiel, Germany
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Re: Printer Calibration Issue

Postby LSI_Ketelhohn » Tue Dec 01, 2015 11:31 am

Dear customer,

The Printer Calibration is an optional purchase and not automatically included in SilverFast.
Did you mark the option when you purchased your Archive Suite SE?
Screen Shot 2015-12-01 at 11.26.12.png
Screen Shot 2015-12-01 at 11.26.12.png (30.3 KiB) Viewed 799 times

If you did please make sure your SilverFast SE Plus is using the correct serial.
You can enter a new serial through the Welcome screen's Service Dialog, by clicking the Upgrade license button.

If you have additional questions regarding your purchase you can also directly contact our sales hotline.
North and South America:
Phone: (+1) 941-351-9400

Europe, Asia, Africa, Australia, Oceania:
Phone: (+49) (0)431-56009-0

Kind regards,
Arne Ketelhohn.


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