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problem with IT8 calibration process

PostPosted: Mon Jul 20, 2015 9:58 pm
by Flamel
Hi!
I recenty upgrade from 6.6 to 8.2 on windows.

I can't achieve the IT8 calibration process.
IT8 target is detected, prescan and scan are processed but at the end, program hangs, system windows appears and Silverfast deseappers ...
I have tried several times ...without sucess ... in fact reproductible case
I understand that problem appears when OR after it write the generatedfile ...

any idea ?
thanks in advance
regards

Re: problem with IT8 calibration process

PostPosted: Fri Jul 31, 2015 4:49 pm
by LSI_Ketelhohn
Dear customer,

Please make sure you are logged in as an Administrator.
A normal user would not have access to the necessary system folder.
Please also check your security software. Some of these can block access to systems folders as well.

Kind regards,
Arne Ketelhohn