MAJOR speed problems all of a sudden...

[vandee]

I just purchased the full version of SilverFast 6.4
and I'm having some MAJOR speed issues with my scanner
suddenly. I'm a POwerlook 1000 user and I used to use MagicScan but now that's not working because I upgraded my Mac OS to 10.4.5 and
MagicScan doens't work with that OS. Thus I bought
SilverFast and now scans that used to take 30 seconds
to a minute with MagicScan take 10 to 12 minutes with
SilverFast and I'm using the exact same settings --
dpi, JPEG resolution, descreening and everything. I
can't believe this is what I paid for. Please tell me
that I'm missing something. Does anyone have any ideas? I do a LOT of scanning and archiving of old newspapers and magazines so suddenly having software that takes 20 times longer than it used to is a BIG headache. Any help is appreciated.

[RAG]

As a first step you should download and install the latest version of SilverFast for your scanner. If you are still having problems after that I recommend contacting LaserSoft Technical Support.

[vandee]

I believe I do have the latest version -- it's 6.4.3r8. I guess I'll have to contact them and see. I'm glad to know that's not normal so maybe something could be done about it. I was dreading someone saying "Well, that's how all our scanners on SilverFast are".

As a first step you should download and install the latest version of SilverFast for your scanner. If you are still having problems after that I recommend contacting LaserSoft Technical Support.

[RAG]

For your information version 6.4.3r9 will be available for download in the near future. They are in the process of updating downloads for the various scanner models.

[vandee]

Good to know -- thanks.

For your information version 6.4.3r9 will be available for download in the near future. They are in the process of updating downloads for the various scanner models.