Can't get white bacground white

[Tönne]

No matter how I try I get a grey tone when I print my scans. If i print a pdf it comes out correct but if i scan the same pdf and print it it is a light grey tone in the background. I just can't find what to change to correct this. Pipette doesnt work.

[LSI_Ketelhohn]

Dear Tönne,

Can you maybe provide any samples.
You might want to contact our support about this.
We can also forward your reply to our support system if you like.

kind regards,
Arne Ketelhohn.

[Tönne]

Here is a paper that I just scanned. It's White with text on but when I print it it is af if I scanned a light grey paper not a White one.

[Tönne]

I've printed it at work and it came out ok. My guess is that it has something to do with colour profiles but I don't know what to sheck for/change.

[Tönne]

When will my updates be posted so I can get helpt fixing this?

[LSI_Ketelhohn]

Dear Tönne,

Looks to me as if the background is not entirely white.
Have you set the white point at the background during the scan?
Try using the white point slider in the histogram.
You can also open the expert settings there and set the white point to 255.
This is done using the white slider above the grey scale there.

kind regards,
Arne Ketelhohn.